Shipping Protection
Shipping Protection
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DETAILS
DETAILS
With Shipping Protection, you can rest easy your order is safeguarded at every step of delivery. This is our promise for a reliable, risk free service. Shop with confidence!
WHAT'S COVERED?
WHAT'S COVERED?
Transit Damage - If your package is damaged and items arrive broken, we’ll replace or refund them.
Theft or Loss - If the carrier loses your package or it’s stolen during transit, we’ll issue a refund or reship your order.
Failed Delivery - If the package is marked "delivered" but never arrives, we’ll investigate and resolve the issue.
Shipping Errors - If you receive an incomplete or incorrect order, we’ll handle replacements or refunds.
HOW IT WORKS
HOW IT WORKS
No action needed, coverage is automatic for eligible orders. If issues arise, contact us at info@vilmarie.com with proof (photos, videos, carrier reports). We’ll review your case and assist you promptly.
