FAQ

PRODUCT INFORMATION

WHAT'S THE FULL LENGHT OF THE WATCH?

The full length of the Lumière, including the adjustable strap, is 21 cm (8.3 inches). This length ensures it can fit a wide range of wrist sizes comfortably.

WILL THE WATCH FIT MY TINY WRIST?

Absolutely! The size of the watch is fully adjustable and designed to fit all wrist sizes, including the smallest ones. It comes with an adjustable strap that ensures a perfect fit, no matter how small your wrist is. Many of our customers with tiny wrists have found it to be a perfect match.

CAN I ADJUST THE STRAP MYSELF?

You can easily adjust it yourself using the adjustment tool that comes with the watch. 

In the watch box you will find a card with a QR code that will show you how to adjust the strap, quickly and easily.

No need to visit a jeweler.

IS THIS WATCH DURABLE? WILL IT RUST OR FADE?

Our watch is made from high-quality stainless steel, ensuring it's both durable and resistant to rust and fading. 

It's designed to withstand daily wear and tear, maintaining its elegant look over time.

CAN I WEAR THIS WATCH IN THE WATER?

This watch is 3ATM water resistant, which means it resists rain and splashes of water. We recommend that you take off your watch before bathing, swimming, or engaging in any activity that may involve prolonged exposure to water.

SHIPPING AND ORDER STATUS

I HAVEN'T RECEIVE ANY EMAIL ABOUT MY ORDER, WAS IT PLACED?

We send out an order confirmation email shortly after placing your order so that you can make sure to have a receipt. If you didn't receive one, and it's not in your spam folder, it's possible the order was not fully placed or that your email was entered incorrectly. Please contact us via our email at info@vilmarie.com we'll make sure to help you.

HOW LONG DOES SHIPPING TAKE?

Processing Time: 24/72 working hours (excluding weekends)

Shipping Time: 6/14 working days worldwide

Please visit our Shipping and returns page for full details.

WHERE'S MY ORDER?

Please check your inbox and spam folder for a shipping confirmation email, there you'll find a tracking number you can use in our Track your order page to check the status of your shipment. 

If this doesn’t work, please contact us at info@vilmarie.com

We’ll need the name of the recipient, the email address used to place the order, and the order number. Once we have that, we'll get back to you with additional details on your order status.

MY PACKAGE IS MISSING, WHAT SHOULD I DO?

If you haven't received your package in the estimated shipping times in the above section, it may have been lost in transit or stuck in customs. Please email us at info@vilmarie.com so we can personally take care of your situation and get your items delivered as soon as possibile! 

If your order is marked as delivered on the shipping tracking page, we are not responsible for missing parcels but contact us and we'll do our best to help you and give recommendations on what you can do.

RETURNS AND REPLACEMENT

WHAT SHOULD I DO IF I RECEIVE THE WRONG ITEM(S)?

We sincerely apologize about that and know you were eagerly anticipating your order. The disappointment of receiving the wrong order is certainly frustrating, so we want make this right for you as quickly as possible.

Please contact us through our email info@vilmarie.com with your name, order number, a list of the item(s) you are missing and, if applicable, a picture of the wrongs items received.

I'M UNSATISFIED WITH MY ORDER, CAN I GET REFUND?

We are really sorry that we didn't meet your expectations! Contact us at info@vilmarie.com with your order number and reason for return. You are responsible for the return shipping costs. Please visit our Shipping and returns page for full details.