SHIPPING AND RETURNS

SHIPPING POLICY

Vilmarie Offer Free Worldwide Shipping!
Additionally, we now provide the "Shipping Protection" to give you peace of mind. Should anything happen to your order during transit, we've got you covered with our insurance.

PROCESSING TIME

After receiving the orders we process them within 24-72 working hours, including fulfillment, secure packaging, and shipment preparation. Customs fees and taxes in different regions are covered by Vilmarie.

DELIVERY TIME

6 to 14 business days worldwide.
These estimates are for reference only and may be affected by unforeseen factors such as flight delays, customs inspections, or other logistical challenges.

OUR COMMITMENT

While we strive for the fastest delivery, delays may occur due to peak seasons, invalid addresses, customs clearance, or public holidays. Thank you very much in advance for your patience.

IMPORTANT NOTE

Please ensure your shipping address is complete and correct. If you don't add "Shipping Protection" to your order, we aren't responsible for lost, stolen, or damaged packages, or delays due to customs clearance.

RETURN POLICY

Thank you for your purchase!
We hope you are happy with your new treasure. However, if you are not completely satisfied with your purchase for any reason, you can return it within 60-day of delivery.

Before proceeding with your return, it is important to contact us via email at info@vilmarie.com to receive specific instructions and return authorization. This process allows us to best assist you and ensures your return is handled quickly and correctly.

Once you have received our instructions, you may ship the products to the following address:

Vilmarie C/O Fly Service srl
Via Bolsena 14/i
63813 Monte Urano (FM)
Italy
Tel: +39 0734 605245

RETURN PERIOD

We offer a 60-day return period during which you can return the products without providing any reason. These 60-day start when the package is received. Please note that the return shipment must be sent back to us within this period.

RETURN CONDITIONS

All items must be returned in a condition suitable for resale, unworn (with the plastic film still in place, if present). Shipping costs and payment processing fees (2.5% of the order total) are non-refundable.

RETURN COST

Returns are at your own expense, depending on the courier and the country from which you return your package.

RETURN PROCESSING TIME

If you indicate that you would like to exchange a product when you register your return, we will immediately begin processing it. This ensures that your exchange is completed within a few days.

We do our best to process returns as quickly as possible. After receiving your return in our warehouse, we process it within 10 working days. On the tracking information that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on, the 10 working days begin. Once the refund has been processed, you will receive a notification. Please note that it can take up to 3 working days before the refund is visible in your bank account.

IMPORTANT NOTE